FAQs – Ourside

STANDARD SHIPPING IS OFFERED VIA USPS, FEDEX AND/OR UPS AND TAKES 3-12 BUSINESS DAYS, DEPENDING ON LOCATION AND PRODUCT MIX. IF STANDARD SHIPPING IS SELECTED, WE AIM TO SHIP ORDERS WITHIN 2 BUSINESS DAYS. LET US KNOW IF YOU NEED IT SOONER AND WE WILL TRY OUR BEST TO ACCOMMODATE!

INTERNATIONAL:

WE DON’T CURRENTLY SHIP INTERNATIONALLY, BUT HOPE TO SOON!

CUSTOMER SERVICE AND RETURNS

On unopened products*, you have 30 days to return your order. As we are a small business, we are unable to provide postage for orders under $60. For any questions please email us at service@ourside.nyc with "return help" as your subject line. Just email us and we will help trouble shoot!

*Discovery Kits are final sale only.

HOW DID YOU GET YOUR NAME?

MORE THAN EVER IT’S TIME FOR OUR VISIONS, OUR VOICES, OUR STORIES, AND WE HOPE YOU WILL JOIN US ON OURSIDE!

WHERE CAN I BUY OURSIDE? IS OURSIDE AVAILABLE IN STORES?

you can purchase our scents on our website and sniff them in person at a credo beauty or at bergdorf goodman

I AM PREGNANT/ OR TAKE MEDICATIONS. CAN I USE YOUR PERFUMES?

PLEASE CONSULT YOUR PHYSICIAN BEFORE USING OUR PRODUCTS IF YOU ARE PREGNANT.

ARE YOUR PERFUMES TESTED ON ANIMALS?

NO, OURSIDE DOES NOT BELIEVE IN USING ANIMALS TO TEST OUR PRODUCTS. THE ONLY “ANIMALS” WE USE ARE OURSELVES [AND OUR MUM!] AS GUINEA PIGS. WE ARE LEAPING BUNNY CERTIFIED MEANING THAT OUR PRODUCTS ARE CRUELTY-FREE.

DO YOUR PRODUCTS CONTAIN ANY ADDITIVES OR ANIMAL-DERIVED INGREDIENTS?

NO WAY! THEY ARE VEGAN FRIENDLY.

OURSIDE PRODUCTS ARE FORMULATED WITHOUT:

• FORMALDEHYDE

• PARABENS

• PHTHALATES

• SYNTHETIC DYES

• SULFATES

• PROPYLENE GLYCOL

• MINERAL OIL

• NITROMUSKS

• ANIMAL-DERIVED INGREDIENTS

I HAVE AN IDEA FOR YOUR NEXT SCENT.

WE LOVE A GOOD BRAINSTORM. SEND US YOUR WILDEST DREAMS AND IDEAS AT HELLO@OURSIDE.NYC

HOW DOES [MOON DUST, NOSTALGIA, OF OUR OWN] SMELL?

SINCE WE HAVEN’T INVENTED SMELL-O-VISION (WORKING ON IT) YET, WE USE DIFFERENT MEDIUMS TO HELP YOU GET A SENSE OF HOW EACH SCENT SMELLS.

[CHECK HERE FOR MORE INFO ON EACH SCENT](/content/collections "All collections"/index.html) OR IF YOU WANT TO TEST THEM OUT, [GET OUR DISCOVERY KIT](/content/products/discovery-kit "Discovery Kit"/index.html) WHERE YOU CAN SAMPLE ALL THREE!

Who took the great photos on your site?

WE PARTNERED WITH TWO INCREDIBLE PHOTOGRAPHERS FOR OUR PHOTOS!

JETON BAKALLI , UNRUH/ JONES, AND ALEX GALLIMORE

\ \ Comments Count\ \ 6\ \ Going into the weekend with a different perspective ✨, because the things that feel overwhelming today are also the things younger you would’ve been so excited about! Sometimes the dream just starts to feel like work, but perspective changes everything.💚 What is something your younger self would be proud of today?\ \ Going into the weekend with a different perspective ✨, because the things that feel overwhelming today are also the things younger you would’ve been so excited about! Sometimes the dream just starts to feel like work, but perspective changes everything.💚 What is something your younger self would be proud of today?](https://www.instagram.com/p/DbvuoRUlL5-)

\ \ Comments Count\ \ 10\ \ Have you ever experienced a headache while wearing perfume? 🥴 Let’s learn about why that happens with our founder, @keta.bw, as she shares tips on how to avoid it! 👩🏽‍🏫 Let us know what we should decode next! 📝\ \ Have you ever experienced a headache while wearing perfume? 🥴 Let’s learn about why that happens with our founder, @keta.bw, as she shares tips on how to avoid it! 👩🏽‍🏫 Let us know what we should decode next! 📝](https://www.instagram.com/p/Dbqmpd7hl7O)

\ \ Comments Count\ \ 2\ \ Pov: you found a perfume that is just right! ✨\ \ Pov: you found a perfume that is just right! ✨](https://www.instagram.com/p/Dblb8zdlCHN)

\ \ Comments Count\ \ 2\ \ “Ourside is a reminder that fragrance is not so much the signature you wear, as it is the doorway to the world you’ve been carrying” @keta.bw, Ourside founder 💚\ \ “Ourside is a reminder that fragrance is not so much the signature you wear, as it is the doorway to the world you’ve been carrying” @keta.bw, Ourside founder 💚](https://www.instagram.com/p/DbdvsBjBiJx)

\ \ Comments Count\ \ 2\ \ Sorry, busy balancing very important expenses right now 🙈\ \ Sorry, busy balancing very important expenses right now 🙈](https://www.instagram.com/p/DbYioDkB03q)

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